Collected thoughts about software and site performance ...
Web performance matters. Responsive sites can make the online experience effective, even enjoyable. A slow site can be unusable. This site is about online performance, how to achieve and maintain it, its impact on user experience, and ultimately on site effectiveness.
Home | Entries about Standards (Apdex, ITIL, etc.) (3), in reverse date order:
ITIL Crash Course
Anyone involved with IT these days knows that ITIL is a hot topic, and one that seems to get hotter every month. ITIL, the Information Technology Infrastructure Library, has evolved from work sponsored by the UK Government in the late 1980's. According to the official ITIL site, it is "the most widely accepted approach to IT service management in the world".
Chris Loosley
in Articles and White Papers, Performance Management, Standards (Apdex, ITIL, etc.)
|
Post a Comment
The Value of Reference Models
Without a shared language, communication is impossible. A reference model establishes a shared foundation -- a frame of reference, or conceptual framework -- that can then be used to structure subsequent discussions of a subject. For more details online, the best resource I found is a discussion of the OASIS SOA Reference Model. Its focus is different from ours, but it contains some good general points, including:
Chris Loosley
in Performance Management, Standards (Apdex, ITIL, etc.), Foundations of Performance
|
Post a Comment
Apdex: Application Performance Index
Yesterday I introduced the subject of Web Performance Management. [Note: I have since rewritten that material as the Performance Topics page]. To manage application service levels effectively, and satisfy your customers, you must monitor and report on availability and response times. So if you collect 10,000 measurements, what's the best way to report them?
Chris Loosley
in Standards (Apdex, ITIL, etc.), Reporting on Performance
|
Post a Comment
